Unfortunately, we are unable to serve individuals under the age of 18.
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How It Works
Unfortunately, we are unable to serve individuals under the age of 18.
Nordstrom Trunk Club is a personal styling service for both men and women. Here is how it works:
Complete a profile and let us know your preferences, style, size, fit and budget by taking our Style Quiz. Letting us know how you currently dress, your aspirations helps our styling team get to know you better.
Request a Trunk and let us know what you're looking for. Understanding your current needs helps our styling team ensure a personalized experience for you.
You'll pay a $25 styling fee, which is credited to your purchase (and is waived for Nordstrom Cardmembers*). You'll receive a preview of your Trunk before it ships to see what our stylists have selected for you. You'll have the opportunity to make edits or confirm the Trunk as is within 48 hours.
Once complete, your Trunk will be on it's way. Try everything on from the comfort of your home within 5 days. Keep what you love, send the rest back.
Check out instantly online or in the app. Be sure to leave feedback for our stylists.
Exchanges and returns are always free. For ultimate convenience, schedule a free UPS pick up to return your Trunk.
Nordstrom Trunk Club is not a subscription service - there is no regular obligation or hidden fees. Trunks can be scheduled on your terms as you like: monthly, quarterly, or at any other specific interval you determine. You can set a a Trunk schedule here. <-- link to Trunk Scheduling
Nordstrom Trunk Club
In August 2014, Nordstrom Trunk Club became a fully owned subsidiary of Nordstrom. Nordstrom Trunk Club will continue to serve our customers independently, only now with the support of one of the world’s best retailers.
Yes, you can! Nordstrom Gift Cards and e-gift cards can be used at TrunkClub.com
We only send Trunks when you request them or on a selected schedule if you've chosen to be on a scheduled cadence.
If you've just signed up, our stylists will get to work reviewing your preferences and selecting exciting options for your first Trunk. You can expect to received a Trunk Preview via email within just ahead of your requested delivery date. You can confirm your Trunk or make edits within 48 hours of your Preview being received. Once complete, your Trunk should arrive to your door within 3-6 business days.
Credit Card Charges
The $25 styling fee is charged once your Trunk ships. After we receive your returned Trunk, we’ll charge you for any items you kept (less the $25 styling fee, which is credited toward your purchase). If you want to keep everything, just let us know, and we’ll charge you for the entire Trunk. Don’t want to wait to be charged for the items you want to keep? You can also pay right away during your home try-on period using Self Checkout on our app. (For more information about shipping, click here.)
This is just a temporary charge to ensure that the card is valid. The transaction will be voided from your account shortly.
We require a valid credit card on file in order to ship you merchandise. That said, you won’t be charged unless you request a Trunk (a $25 styling fee is processed upon shipment) or you purchase clothing.
You will not be charged for clothing returned as long as it’s in its original, unworn condition with tags still on. The $25 styling fee is non-refundable. (But remember, it is credited toward any Trunk purchases you make.) The styling fee is waived if you use your Nordstrom credit or debit card.
We are able to match Nordstrom pricing on our men's and women's clothing within 14 days of purchase.
We charge a $25 styling fee for every Trunk. It’s non-refundable, but don’t worry—it will be credited toward any purchases you make from that Trunk.
The styling fee is waived if you use your Nordstrom credit or debit card.
You only pay for what you keep, so it’s up to you! There is no fee to sign up. Each Trunk has a $25 styling fee (waived for Nordstrom cardmembers) that's credited toward your final purchase.
Our prices typically range from $50 - $300 per item. We will use your budget preferences to help guide which items we choose for you! Just remember, you'll only pay for what you decide to keep. Each Trunk has a $25 styling fee (waived for Nordstrom cardmembers) that's credited toward your final purchase.
Yes. You will receive a digital Trunk Preview of the items your stylist has selected for you. Price is shown here. You'll have 48 hours to confirm your Trunk Preview or suggest edits before we ship. Inside your Trunk, there will also be a packing list with a breakdown of what items are included and the price of each. Keep what you love, send the rest back. No obligations.
Never. Not only are Clubhouse visits complimentary, so are the drinks. Cheers!
Whichever Nordstrom Trunk Club or Nordstrom location where your alterations are being completed.
Select alterations on items purchased from Nordstrom Trunk Club or Nordstrom are free of charge, but others carry a fee. Your best bet is to visit your nearest location.
If you go to Nordstrom, you will need a physical or digital copy of your receipt. If you come to a Clubhouse, we can look up your past purchases in your account. If you need a copy of a receipt,.
Either one! Just make sure to communicate your preference when you drop off your garments.
You bet! However, Nordstrom alteration benefits are currently not redeemable at Nordstrom Trunk Club.
No, alterations are only available at Nordstrom stores.
Yes, at all Nordstrom stores.
It typically takes about one week, though it may extend to two weeks during holidays or major sales events.
You’ll receive an email from either Nordstrom Trunk Club or Nordstrom once your order is ready for pick-up or has been shipped.
Brands and Sizes
Most of our menswear vendors make jeans and pants with a 34" inseam. This is so you can have them hemmed to the perfect length. Hemming is a quick alteration that most tailors and dry cleaners can take care of for $10–$15. If you need a hand finding a good tailor nearby, we'd be happy to help. And if you purchase pants or jeans from one of our Clubhouses, we'll hem them for free. Select alterations are also complimentary at Nordstrom locations.
We carry top-quality men’s and women’s clothing for everything from the workweek to the weekends. If there’s anything specific you’re looking for, just let us know when you request a Trunk.
Nordstrom Trunk Club Custom
Available through any of our Clubhouses, our custom menswear service offers shirts, trousers, suits, tuxedos, sport coats, and top coats made specifically for your body. You’ll have your pick of fabric from the world’s best mills, and an endless amount of custom details to add to your clothing. It’s the highest-quality service we offer and the ultimate expression of craftsmanship and personal style. To learn more, click here.
In order to create your garments, we have to see you in person. You can take advantage of our custom-clothing service at any of our Clubhouses.
We require a 50% deposit when the custom order is placed, but you’re welcome to pay in full if you’d like. If you choose partial payment, we’ll collect your remaining balance once you pick up you completed garments.
Garments typically take 6–8 weeks to produce. Once they're ready, we'll notify you to come back in for a fitting appointment.
The second fitting is when your garments truly become your own. As you try everything on for the first time, we’ll take note of how the garments fit and decide whether any final modifications are needed. If so, we’ll update your pattern so any changes will be reflected in your future custom orders.
Alterations take 7–10 business days to complete, and once your garments return to our Clubhouse, we’ll notify you via email.
Once your garments are complete, we highly suggest you return to the Clubhouse for a second fitting. That way, as you try everything on for the first time, we’ll take note of how the garments fit and decide whether any final modifications are needed. However, if you’re too busy to stop in, we can deliver your custom order to your listed address.
Style Swipes is an easy way to give our stylists a better sense of your preferences. Simply swipe left or right on images to help inform our team.. Helping us learn what you like and don't like helps to make your Trunks more personalized.
Absolutely! All the feedback you share on Style Swipes is stored in your customer profile for reference. Rest assued, these preference are being used to ensure we select the best items for your next Trunk.
If you swipe left or give a piece a thumbs down, it means this is something you wouldn’t wear or buy. We’ll keep this in mind when packing your next Trunk. If you swipe right or give a thumbs up, we’ll see what you love and what you might be interested in trying (or already own!). We’ll look for similar styles for your next Trunk. If you’re on the fence, make a quick choice and go with your gut! While we will get individual item feedback, we’ll also use this information to get a better complete view of your style.
We can't always send you the exact item, but share this information (and images) in your Trunk request and we'll do our best to either send that item or send something similar.
Your Picks allows you to select up two additional items to be included in your Trunk. These items are in addition to anything your your stylist already curated for you. Your Picks items are most commonly everyday basics, undergarments, or finishing touches like jewelry, ties and more.
Nope! These items will be included in your Trunk and will be treated to Nordstrom Trunk Club’s traditional at-home try on experience. You’ll have five days to choose what you want to keep and send back the rest. You’ll be charged for what you keep after we receive the Trunk.
Absolutely! In fact, our stylists are likely to provide suggestions for incorporating these items complete, which you’ll find in Wardrobe. Be on the lookout for how to pair a statement earring with that blouse from your last Trunk or getting the perfect match between your shirts and the new tie you selected.
To see Your Picks, make sure your Nordstrom Trunk Club profile is up to date with your sizing info. If you’re on a Trunk Schedule and don’t usually interact with your Trunk Preview before it ships, you won’t have the opportunity to choose Your Picks. Currently, this experience is only available on web (mobile and desktop), but we’re planning to quickly add this feature to the iOS and Android Nordstrom Trunk Club apps.
Shipping & Returns
Simply take your Trunk and Nordstrom Trunk Club receipt to a Nordstrom location. Bring all items to the Service Bar and a Nordstrom employee will take it from there! Please note that processing will occur once your Trunk gets back to our fulfillment center.
Free Return Policy
The same day you receive your Trunk, you’ll receive an email for scheduling a free pickup from UPS. Once you’ve tried everything on, simply pack your returns in the Trunk with the tape strips and pre-paid return label provided. Pickups are usually available the next business day. You can also schedule a pickup in the app.
You’re also welcome to drop your Trunk at any UPS location or Nordstrom store. Trunks can not be returned to Nordstrom Rack stores.
If you need more than five calendar days with your Trunk,
Make sure to try everything on at home, but don’t wear them out unless you intend to purchase them. Any items that are worn, damaged, or have tags removed will be charged to your account.
Items in their original condition may be shipped back or returned to a Clubhouse for a refund in the original form of payment or Nordstrom Trunk Club credit. Items purchased in a Clubhouse with cash will receive Nordstrom Trunk Club credit upon return. We do not accept returned merchandise that has been worn, damaged, or altered. For assistance with a new return shipping label,
Free Shipping Policy
Shipping and returns are free in all 50 states.
You can make size and color exchanges directly in the app or online during the check out process. Items will be shipped and billed separately. Returns can also be processed in-store at all Nordstrom locations (with the exception of Nordstrom Rack).
Simply complete the check out process and we'll email you a receipt. No need to return the Trunk, it’s yours to repurpose, reuse, or recycle. In the meantime, sit back, relax, and wait for everyone to tell you how amazing you look.
International & PO Box Shipping
Currently, we only ship within the U.S., including Hawaii and Alaska.
We are unable to ship to PO, FPO, and APO boxes, but we are able to ship to an alternate US address (such as a home or office). You can also message us to have your trunk held at a carrier location.
On average, Trunks will arrive within 7-10 business days. Once you request a Trunk, a stylist will hand-select pieces just for you and email you a Trunk Preview. You’ll have 48 hours to edit, approve, or cancel the order before it ships. Once shipped, your Trunk should arrive within 2-6 business days.
UPS Pickup and Drop Off
The same day you receive your Trunk, you'll receive an email for scheduling a free pickup from UPS. Once you've tried everything on, simply pack your returns in the Trunk with the tape strips and pre-paid return label provided. Pickups are usually available the next business day. You can also schedule a pickup in the app.
You sure can!
Your Trunk delivery confirmation email contains a link to your free return shipping label. If you have trouble locating it,
Once your Trunk ships, you’ll receive a notification email with tracking information. You can also track your shipment on the Nordstrom Trunk Club app.
Important UPS Access Point information:
1. If your Trunk was taken to an Access Point, you can find the Access Point location using the UPS tracking information.
2. Your Trunk will be held for five business days before it is sent back to Nordstrom Trunk Club. Please bring a photo ID to release the Trunk. The name on the ID must match the name on the package (i.e., your spouse will not be able to get it for you).
3. If you are unable to pick up your Trunk from the Access Point, call the Service Team and we can see if we can work with UPS to reattempt delivery to the original address.
Our Stying Team
Requests and Referrals
Share the love and invite your friends to try Nordstrom Trunk Club! Your friends can receive $50 in credits to try Nordstrom Trunk Club for the first time using your custom referral link.
Your referral must join Nordstrom Trunk Club using your specific referral link to receive a $50 Nordstrom Trunk Club credit. Once they transact with at least $50 or more, you’ll receive a $50 credit on your account.
Credits automatically apply toward your next transaction, whether it’s a purchase or the styling fee.
Here’s how to invite your friends to try Nordstrom Trunk Club:
Refer friends from our iPhone app:
Open the app and log into your account
Select “Profile” on the top navigation bar
Select “Invite Friends” in the left-hand menu bar
Tap “Refer a Friend” to see your options for sharing
Choose to send your link by email, or copy and paste the link to share!
Refer friends from a web or mobile browser:
Log into your account
On the top navigation bar select “Account”
Select “Invite Friends, Get $50” in the drop-down menu
Click to select one of the social media sharing options, send your link by email, or copy and paste the link to share!
Use your friend or family member’s unique referral link when you sign up for Nordstrom Trunk Club and they’ll be automatically listed as your referrer.
Yes! In fact, you can earn a $50 credit for doing so! Refer your friends by using your unique referral link.
Absolutely. In fact, the more people you refer, the more you receive. So share your referral link with as many friends as you would like!
It’s all about visibility. So the more you share your referral link, the more likely your friends are to use it. Feel free to share your unique link with friends via text messages, email, and even social media.
Your $50 credit will automatically be applied to your account once your referral spends their first $50 or more at Nordstrom Trunk Club.
For current customers, credits will expire 180 days after being issued. For the new referrals, credits will expire 90 days after being issued.
Who We Are
Nordstrom Trunk Club stylists are a team of fashion and style experts who understand that the right wardrobe can help you land the job, feel more confident, or simply free up time for more important things than shopping. And yes, they're real people with diverse backgrounds ready to serve both women and men for any need, occasion, or styling challenge.
A Nordstrom Trunk Club stylist does a lot more than shop for you. They help you determine which colors and shapes look best on you, and show you how to incorporate modern styles with timeless ones. Have an interview, date, or special occasion coming up? They'll give you advice on what to wear.
Most importantly, they can help you build a cohesive wardrobe. Not only does this make it easier to put together great looks day after day, but it saves you from wasting money on things you might only wear once (or never at all).
Since our acquisition by Nordstrom in 2014, we’re powered by one of the world’s best retailers.
Nordstrom Trunk Club is committed to making our website content accessible and user-friendly to everyone. If you are having difficulty viewing or navigating the content on this site, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1-800-385-0100, or
We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
To help do our part in slowing the spread of COVID-19, we will temporarily close all our clubhouses for two weeks beginning Tuesday, March 17. This applies to all six Nordstrom Trunk Club Clubhouses in the U.S.. We remain open and ready to serve customers through our apps and online at Nordstrom.com, Nordstromrack.com, HauteLook.com and TrunkClub.com – including digital styling, online order pickup and curbside services at our full-line stores, as we are allowed by local regulation.
We’ve been closely following the news and updates around COVID-19, including direction from local authorities. The situation is changing rapidly, and to do our part in slowing the spread of the virus, we have decided to temporarily close all our stores.
This two-week closure began on Tuesday, March 17.
Please contact your stylist directly. We’re continuing to offer online order pickup and curbside services at our full-line stores, where we are allowed by local regulation.
Please return any merchandise that didn’t work for you. We have processes in place to ensure we assess returns to confirm they’re clean and able to be put back on our sales floor. Based on guidance from the World Health Organization (WHO), the likelihood of commercial goods being contaminated is low. Currently there is no evidence showing COVID-19 has been transmitted through merchandise or imported goods.
Based on guidance from the World Health Organization (WHO), there is likely very low risk of the virus spreading from products or packaging. Currently there is no evidence showing COVID-19 has been transmitted through merchandise or imported goods.
Gifts and Gift Cards
Giving the gift of Nordstrom Trunk Club is an extremely stylish move and is great for Customers who are new to our service, as well as existing customers who've already started to realize the benefits of personal styling with us.
Nordstrom Trunk Club no longer sells Gift Cards. We are supported by the Nordstrom Gift Card program. Please visit the Nordstrom Gift Card site to purchase a Nordstrom Gift Card or eGift Card.
Gift cards can also be purchased at our Nordstrom and Nordstrom Rack stores and can be used at Nordstrom Trunk Club.
Gift Cards can be redeemed at checkout. Gift cards may not be returned. Gift cards may not be redeemed for cash except as required by law.
Nordstrom Trunk Club + The Nordy Club
Nordstrom's reward program, giving you fashion access, exclusive services, and amazing experiences. Plus, Nordy Club members earn points that add up to Nordstrom Notes that can be redeemed like cash in stores and online at Nordstrom Trunk Club, Nordstrom, Nordstrom Rack, or HauteLook. Learn more about The Nordy Club.
We want to make sure you're earning points every time you shop, so if you wish to pay with cash, check, or a non-Nordstrom credit or debit card, just use your mobile number to earn 1 point per dollar. By using a Nordstrom card, you earn 3X as much at 3 points per dollar. All points go into one points bank to unlock Nordstrom Notes.
To earn points at Nordstrom Trunk Club, confirm that the mobile number linked to your Nordstrom Trunk Club account is the same as your Nordy Club account. You can check your account here to see if you are earning.
Yes! All Nordy Club members and Nordstrom cardholders can earn points that add up to Notes on ready-to-wear purchases made in Clubhouses, Trunks, and Nordstrom stores. Nordy Club members cannot earn points on custom, made-to-measure, stock sizing and gift card purchases unless they use their Nordstrom credit card.
Nordstrom cardholders can still earn points on custom and gift card purchases.
You will earn points on Nordstrom Trunk Club Custom purchases if the purchase is made with a Nordstrom card. This is inclusive of standard custom, made-to-measure, and stock sizing.
You will only earn points on gift card purchases if the purchase is made with a Nordstrom card.
All points add up to Notes, which can be cashed in at $5, $10, and $15 with the Nordstrom app—or you can wait to get a $20 Note automatically added to your account. If you're signed up for Nordstrom emails, you'll receive an email letting you know when you've unlocked a $20 Note.
Notes can be redeemed in stores and online at Nordstrom Trunk Club, Nordstrom, Nordstrom Rack, and HauteLook.
Notes expire one year after the date they're issued. The expiration date appears on your Note for your convenience.
To redeem your Nordstrom Note at Nordstrom Trunk Club, simply enter your Note’s reward number and access code online or in the Nordstrom Trunk Club app during checkout. Notes can also be redeemed in person at any of our Clubhouse locations.
Get benefits information at your fingertips by downloading the Nordstrom app, or by logging into your account at Nordstrom.com.
Once a month, Nordstrom will send you an email with your points balance, available Nordstrom Notes, and points needed to earn your next Note.
Your rewards points are updated in real time, and your Nordstrom Notes will be visible in your Nordstrom account within a day. Your rewards points will be awarded based on your net purchases less sales tax.
At this time you are not able to see your Nordstrom Notes within your Nordstrom Trunk Club account. We are hoping to offer that in the future. Log into your Nordstrom account to see your all of your rewards benefits.
Nordy Club members can use their personal bonus days to earn 2x points on Nordstrom Trunk Club purchases at a Clubhouse. Personal bonus point days will not apply or be eligible for Trunk orders. All personal bonus point days must be activated in order to earn points. You can activate your personal bonus point days by using the Nordstrom app or by calling Nordstrom customer service at 1.888.246.8720.
All U.S. residents can join—it's free and easy. To become a member, all you need is your first name, last name, mobile number, and email address. Sign up online or at a Nordstrom or Nordstrom Rack store with a salesperson. Make sure to verify your mobile number via text message to complete the process. For your security, you won't be able to spend future Notes you earn if you don't confirm your number.
Apply and be approved as a Nordstrom credit cardmember to unlock more benefits like Early Access to Anniversary Sale—plus earn points 3X faster.
Having difficulty confirming your mobile number? Call Nordstrom Service Center at 1.888.246.8720.
Program Terms & Conditions