It’s easy to exchange an item for another size or color online:
When leaving feedback, find the item(s) you’d like to exchange.
Choose a new size or color and select “Exchange this item”.
Schedule a carrier pickup for items you want to return or exchange.
Frequently Asked Questions
Can I return or exchange items from my Trunk at a Nordstrom store?
Yes! You can return items from your Trunk at any Nordstrom store. Unfortunately, items from Trunks can not be returned to Nordstrom Rack stores.
How do I exchange a product for another size?
You can make size and color exchanges directly in the app or online during the check out process. Items will be shipped and billed separately. Returns can also be processed in-store at all Nordstrom locations (with the exception of Nordstrom Rack).
How do I return a Trunk?
There are three ways available to return your Trunk: drop off at FedEx, drop off at a Nordstrom store, scheduled a FedEx pick up.
Do I have to pay shipping fees to return my Trunk?
For free returns, any items must be returned using the pre-paid return label and box provided by Nordstrom Trunk Club, and items must be unworn (other than “tried-on”), in their original condition and include all original tags and packaging. Shipping is not available to all locations.
If you still have questions, please contact our Customer Care team at (800) 385-0100.
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