It’s easy to exchange an item for another size or color online:
When leaving feedback, find the item(s) you’d like to exchange.
Choose a new size or color and select “Exchange this item”.
Schedule a UPS pickup for items you want to return or exchange. UPS pickup is usually available the next business day.
Frequently Asked Questions
Can I return or exchange items from my Trunk at a Nordstrom store?
Yes! You can return items from your Trunk at any Nordstrom store. Unfortunately, items from Trunks can not be returned to Nordstrom Rack stores.
How do I exchange a product for another size?
You can make size and color exchanges directly in the app or online during the check out process. Items will be shipped and billed separately. Returns can also be processed in-store at all Nordstrom locations (with the exception of Nordstrom Rack).
How do I return a Trunk?
The same day you receive your Trunk, you’ll receive an email for scheduling a free pickup from UPS. Once you’ve tried everything on, simply pack your returns in the Trunk with the tape strips and pre-paid return label provided. Pickups are usually available the next business day. You can also schedule a pickup in the app.
Do I have to pay shipping fees to return my Trunk?
For free returns, any items must be returned using the pre-paid return label and box provided by Nordstrom Trunk Club, and items must be unworn (other than “tried-on”), in their original condition and include all original tags and packaging. Shipping is not available to all locations.
If you still have questions, please contact our Customer Care team at (800) 385-0100.
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