What makes us different
We are not cut from the same cloth as other retailers. For starters, we’re more about service than fashion. We don’t push trends onto people. Instead, we connect with people one-on-one to find the clothes that fit their taste, lifestyle, and budget—and we do so with innovative methods that are unparalleled in the industry.
We value brick-and-mortar and digital experiences equally. Whether hosting customers for shopping appointments in one of our unique Clubhouses, or working with them online to have a Trunk of hand-selected clothing sent to their door, we uphold a level of service that earned us a place in the illustrious Nordstrom family.
Life at Trunk Club
What we value
We keep our sights set on a common goal by committing to these five values:
Getting to know our customers is at the heart of everything we do -- and what makes us different. We listen, ask questions, and discover what’s important. By knowing them well, we’re able to give them our best.
Owners at Heart
We’re entrepreneurial and enterprising; empowered to make decisions that impact the business, our customers, and each other. We take our goals, growth, and success very personally.
Curious and Everchanging
We got to where we are today by breaking rules and disrupting the status quo. Pushing limits and asking “what if…” is in our DNA. That’s why we’re always looking for the next great idea.
Here to Win
We are passionately committed -- not only to meet the expectations of our customers and colleagues but to exceed them. We cheer each other on as we reach for an ever-higher bar.
We Extend Ourselves
We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued, and part of one community.